Conditions

Defective products may be returned to DEONET without request. However, to ensure a good and prompt service we can only consider your request if the following conditions are met: 

• The goods must be properly packaged
• A copy of the invoice must be included in the package
• Every item must have a clear description of the problem
• Include your contact details (adress, phone number, contact person etc.)
  in the description of the problem
• Only stamped shipments will be processed

Your invoice number will be your RMA number. In case we cannot discover the described problem, we reserve the right to charge €35.- research costs and shipping charges.

Below you can find the warranty terms per product group (warranty does not cover any physical damaged products).

Warranty terms